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Frequently Asked Questions

Delivery Information: How long will my order take to arrive?

Orders placed on Friday to Sundays are processed in the central warehouse and shipped on Mondays, with parcels being sent by A Priority mail.

UK: 6-7 business days

Ireland/Malta: 6-7 business days

Austria: 1-4 business days

Belgium/France/Italy/Luxembourg: 3-5 business days

Liechtenstein/Switzerland: 2-3 business days

What is lipivir® made of?

A proprietary mixture of polyethylene glycols (PEGs). Visit our 'About Us' page for a full break down of how lipivir® works.

How much lipivir® should I apply?

All you need is a small, pin-sized drop of lipivir® per application. This should be applied daily to the cold sore prone area once in the morning and evening.

Can I use lipivir® if I already have a cold sore?

lipivir® will not do any harm. But we don’t know whether the healing time is shortened as this hasn’t been tested in a clinic. We do not recommend to apply lipivir® when a sore is there.

Does lipivir® have any side effects?

Only if too much is applied, which can result in a burning sensation. To avoid this, only use the maximum of a small dab in the morning and evening, which is the amount required for staying protected 24hrs.

The ingredients of lipivir® (polyethylene glycols) are considered harmless and have no known side effects.

How much should I apply?

The maximum amount you need to remain protected for 24hrs is a pin-sized drop in the morning and in the evening before you go to bed. Too much can dry out your lips.

Is lipivir® moisturizing?

No. The main purpose is to act as a preventative and applying too much can dry your lips out, so please be careful.

Can I put sunblock, make-up or moisturizing lip balms on over lipivir®?

Yes. After letting it set for a few seconds, you can apply sunblock, moisturizer, make-up, lipstick, you name it! The great thing about lipivir® is that it interrupts the virus from communicating and therefore means that whatever you apply won’t get the virus transferred on to it either.

Can lipivir® be used on the chin, nose or other non-lip area?

Yes. As long as lipivir is applied to external skin, it can help prevent cold sores on a range of affected areas. If in doubt, please email us, as we're happy to help.

I accidentally licked my lips and came into contact with lipivir®, is it safe?

No need to worry. If you happen to lick your lips, you may notice a bitter taste; this is lipivir®’s natural taste. lipivir® is safe and should not affect your tongue.

Will people know I’m using it?

No. The lipivir® gel is transparent, so even if you wear no make-up over it, no-one will know you’re using it, or that you suffer from cold sores. 

Is lipivir® safe to use on my baby/child?

Yes. A lot of our customers already use it to help their children. Just use a very small dab in the morning and the evening on the affected area to keep them protected.

Can I cancel/return my order?

Once products are dispatched we cannot take them back for safety reasons, as lipivir is a regulated product. Our orders are dispatched the day after an order is placed.

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